How food and non-food retailers enhanced their customer interaction by adopting an omnichannel model, and why logistics plays a vital role in delivering instant customer gratification.
Carefully planned and implemented extra services when added to last mile delivery can enhance customer satisfaction, increase loyalty and improve retention.
With disruptions in conventional retailing, this is how companies can embrace omnichannel and e-commerce retailing to efficiently cater to a new age of customer impatience and demands.
Value-added services can transform customer experience from bad to good – but only when done right. Here is a list of values which customers find pleasant and which they don’t.
With increasing competition in every retail section, the success of a company boils down largely to customer satisfaction. Customer Experience Management is driven by a company’s need for differentiation, improved market performance and better financial performance.
Posti, an innovative postal company that demonstrate e-commerce delivery capabilities with delivery times of 1-2 hours from purchase to doorstep. Very exciting development!
Developing an e-commerce market along with seamlessly connected technology will empower service providers to offer real-time delivery of packages. Smart apps and solutions based on crowdsourced platforms are the present disruptive technologies in last mile delivery…
According to a survey by the National Retail Federation (NRF), 40% of online customers in the USA rated e-commerce companies based solely on the delivery experience! This goes to show just how and why excellent last mile delivery is a competitive edge for online retailers. Especially for first-time purchase, e-commerce sellers must be sure that […]
While e-commerce consumption and online shopping activities are blooming worldwide, a key challenge that remains is how to achieve “great delivery”. One might ask what “great” means in this context? Put simply, it is about maximum accuracy, prediction, transparency, personalization, flexibility and cost-efficiency. Blockchain is an emerging technology that can bring granular, global and simple delivery tracking.
Many consumers are making more and more real-time purchase decisions. For the e-commerce industry, this means increased competition against different products and services offering immediate gratification. How can punctual, cost-efficient and high-quality delivery performance help e-commerce companies compete?