Value-added services can transform customer experience from bad to good – but only when done right. Here is a list of values which customers find pleasant and which they don’t.
According to a survey 80% of companies maintained that they extend “superior” customer service, but only a dismal 8% of their customers agreed with that estimation. We take a closer look at effective methods businesses can employ to determine consumer satisfaction levels along with various touch points in their customer journey and build a smoother experience for their customers.
Digital transformation, analytics and big data – the game changers for the supply chain industry. It can help enhance customer experience and impact the bottom line…
With increasing competition in every retail section, the success of a company boils down largely to customer satisfaction. Customer Experience Management is driven by a company’s need for differentiation, improved market performance and better financial performance.
Having diversified collection points and automated systems can help distribute the load of return items for a seamless returns process.
Groundbreaking concepts and advances in retail technology along with last mile delivery has grabbed the attention of the largest online retailers. Success at last mile delivery is the ultimate way for consumers to see the efforts of supply chain professionals…
According to a survey by the National Retail Federation (NRF), 40% of online customers in the USA rated e-commerce companies based solely on the delivery experience! This goes to show just how and why excellent last mile delivery is a competitive edge for online retailers. Especially for first-time purchase, e-commerce sellers must be sure that […]
How can delivery companies create customer experiences for products purchased online that are like, or even better than, purchases in shops over the counter? How do we know what the customer wants?