Having diversified collection points and automated systems can help distribute the load of return items for a seamless returns process.
Groundbreaking concepts and advances in retail technology along with last mile delivery has grabbed the attention of the largest online retailers. Success at last mile delivery is the ultimate way for consumers to see the efforts of supply chain professionals…
According to a survey by the National Retail Federation (NRF), 40% of online customers in the USA rated e-commerce companies based solely on the delivery experience! This goes to show just how and why excellent last mile delivery is a competitive edge for online retailers. Especially for first-time purchase, e-commerce sellers must be sure that […]
How can delivery companies create customer experiences for products purchased online that are like, or even better than, purchases in shops over the counter? How do we know what the customer wants?