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PROFESSIONAL SERVICES

Intelligent execution solutions

ACCELERATE YOUR BUSINESS

PocketMobile provides a variety of services to help customers accelerate their business. The services range from accelerating business performance to implementation projects, application management, and support activities. All our professionals have long experience in development, implementation and operation of mobile enterprise systems. Their wide-ranging expertise and knowhow is based on multiple change and improvement projects.

ADVISORY & BUSINESS EXCELLENCE

PocketMobile’s experienced consultants are ready to help improve your business and accelerate your digitalization journey. Starting from your goals and objectives, we identify different areas of changes and suggest how our solutions can help you increase revenue and improve efficiency. Additional services within this area are analysis of business requirements and process simplifications.

PocketMobile’s experienced system architects have long experiences in designing robust and scalable enterprise systems. They can help and advise in establishing the right technical environment for your critical solution, one that maximizes uptime and minimizes hassle.

IMPLEMENTATION

The PocketMobile professional services organization is ready to take full responsibility for your implementation project. We’ll help you configure the system to meet specific requirements. This can, for example, enable you to continue using your existing business processes while further optimizing your selected strengths, during system implementation.

As part of the project you will get access to our expertise within specific business verticals and mobile enterprise systems. Our solutions can be fully integrated to your existing backend such as ERP system, business systems, BI and user management, per your existing interfaces. We can help you can avoid costly and complex changes in legacy systems.

 

Capabilities include:

  • Service Management
  • System Maintenance
  • Proactive Maintenance
  • Change Requests and Development
  • System and Process Optimizations, Analysis and Design

APPLICATION MANAGEMENT

Our application management is an efficient way of maintaining and improving an existing solution by defined processes and dedicated resources. It will give you quick response times, higher system quality and allows you to focus on your core business.

Services offered:

  • Service Management
  • System Maintenance
  • Proactive Maintenance
  • Change Requests and Development
  • System and Process Optimizations, Analysis and Design

PRECOM AS SERVICE

PreCom as a Service is our managed hosting service, offering a dedicated PreCom instance running in our cloud. This lets you focus on your core business while PocketMobile takes the operational responsibilities for your system.

Our solution offers the following benefits:

  • Reduced IT costs
  • Increased profitability
  • Secure infrastructure
  • Redundant infrastructure
  • One single contact

SUPPORT AND PARTNERS

Professional Services Support

SUPPORT

PocketMobile’s helpdesk supports our customers with either product support or complete solution support. Our global support team is available to assist you 24/7 in case of critical incidents. You will have access to our case management system that allows you to track your issues.

PARTNER SUPPORT

PocketMobile helps our integration partners with dedicated professional resources to boost projects with knowledge in using PreCom, enterprise mobility and vertical expertise. PocketMobile’s resources are available through all project phases.

ONBOARDING PARTNER

PocketMobile has an efficient onboarding programme for new integration partners — a few days of training and you’re ready to go. The onboarding programme consists of both theoretical and practical sections, giving you everything needed to begin.

Do you want to know more?
Book a personal demo with us!

DOWNLOADS & RESOURCES

In our resource centre you will find selected downloads, documents and customer cases

WHITE PAPERS
PRODUCT SHEETS
VIDEOS
CUSTOMER CASES
INSIGHT AND TRENDS