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Privacy policy

POCKETMOBILE PRIVACY NOTICE

We would like to inform you of our privacy practices for the PocketMobile website. When you use our website, your data may be transferred across borders from one country to another, including to the United States, and by using the website you consent to such transfer. Countries have different levels of privacy protections and governments may have the authority to access personal information.

As a result, the protections of the country to which the data is transferred may not be equivalent to those in your country. We will only transfer your personal information to these countries where permitted to do so by law and we will take steps intended to ensure that your personal information continues to receive appropriate protections.

How does this Notice apply?

Our privacy notice applies to the PocketMobile website. This notice also applies to our online and offline marketing and advertising practices, including marketing landing pages and microsites.

What information about me does PocketMobile process?

PocketMobile ID, registration, and customer support

When you register to use the PocketMobile website, for example when you contact us for information on our products and services, or for related help and support, PocketMobile collects information that identifies you. This includes information such as your name, the name of the company you work for, Country, IP address, and contact information. Sometimes we may also collect information about the products and services you are interested in. Some of this information we need to respond to your inquiries or provide the service to you. Other information may be optional. We may have other information from previous contacts and we may use information we have just received from you to help keep our databases current and to provide you with the most relevant content and experiences. We may complement information we receive directly from you with information from other sources, in accordance with applicable law. For example, we may use data about the company you work for, together with the information received from you, to better understand the industry that you are working in.

PocketMobile website

We want to provide you with a satisfactory user experience. Accordingly, we collect information about how you use our website. Our servers may receive data from your browser or device when you visit our website. That data can include your IP address (which may tell us your general location), operating systems, pages viewed, time spent, the type of browser and device you used, as well as the referring website, and, if applicable, the search terms that led you to our website. PocketMobile may use cookies, web beacons or other tracking mechanisms to collect information about how you have used our website, and our servers may collect similar information while you are connected to the website. Depending on the website, we may collect this information on an anonymous basis, or it may include references to you.

Also, we use automated systems to analyze your use of our website. This analysis may occur as the content is sent or received by an online feature of PocketMobile website, or when the content is stored on PocketMobile servers.

PocketMobile emails

PocketMobile uses marketing automation platforms for sending emails. These platforms and other email clients track behavior related to those emails, including whether you have received or opened the email, clicked a link in the email, or forwarded the email. If you do not want us to collect this information from PocketMobile marketing emails, you can opt out of receiving PocketMobile marketing emails using the “Manage Preferences” or “Unsubscribe” link on the bottom of the email you received (either option may apply).

PocketMobile online advertising

PocketMobile displays ads to you on our own and on other companies’ websites, in various ways. We collect information such as which ads are displayed, which ads are clicked on, and where the ad was displayed. If you download PocketMobile content offered on a displayed ad, identifiers relating to you and your computer usage will be collected as a part of that download process.

Buttons, tools, and content from other companies

Sometimes our website links to other companies’ services via buttons, tools, or other content. We collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view a PocketMobile web page containing them, information from your browser may be sent automatically to the other company. Please read that company’s privacy notice for more information.

PocketMobile social community

PocketMobile participates in social community sites and provides its information there (for example, our LinkedIn pages).
You may also be able to sign in to a PocketMobile website using a social networking account, such as a Google account or LinkedIn. When you use these sign-in features, we may collect information on you from the relevant social vendor to provide access to your account, including your unique identifier, email, first and last name.

Occasionally, PocketMobile places paid ads on social sites like LinkedIn or Facebook for engaging marketing thought leadership. Related content is offered. We require personal information as a part of webform submissions to provide access for downloading those materials.

On what basis does PocketMobile collect and process this information?

PocketMobile collects and processes personal information for various reasons. We have obtained your consent where required, and we collect and process information as part of our contractual obligations. Data may also be processed based on the legitimate interests of our business. Finally, data may be processed in compliance with legal obligations, as required by the relevant authorities in applicable jurisdictions. We do our best to ensure personal data is processed fairly and transparently, and we aim to inform you how data is used at the time of collection.

Why does PocketMobile use this information?

PocketMobile uses the information we collect about you in many ways, such as:

  • Providing you with any services, support, or information you have requested;
  • Improving our website and your user experience by analyzing your use;
  • Diagnosing problems in our website and notifying you of fixes;
  • Tailoring a PocketMobile ad on a website to your likely interests;
  • Communicating with you when a contract is established or performed, such as notifying you when subscriptions expire;
  • Keeping you informed about PocketMobile, product updates, new releases, special offers, reviews, and similar information;
  • Conducting market research about our customers, their interests, and the effectiveness of our marketing campaigns;
  • Using your personal and behavioral data to identify other persons that respond similarly;
  • Cybersecurity initiatives, including reducing fraud, software and IP piracy, and protecting the confidentiality of your accounts; As further described for a specific PocketMobile website.

How does PocketMobile use profiling?

PocketMobile uses behavioral data it collects first and foremost to provide a better experience to existing and potential customers by personalizing PocketMobile’s interactions with them. For marketing, this largely means offering relevant content at relevant times, based on current or past interest with PocketMobile web properties. This can be done by adding persons to lead programs and marketing lists relevant to them, as defined by information collected on those persons. The data is also used to assess marketing performance among specific audiences in order to make better marketing strategy and tactical decisions. Lastly, the data is used to determine the relevant time at which to pass lead information on to authorized PocketMobile Sales representatives

How does PocketMobile use Cookies?

PocketMobile utilizes cookies and other tracking technologies to make the Online Service more user-friendly and to provide enhanced and customized features during your visits to the Online Service. Cookies and other tracking technologies are used in the Online Service for the purposes of recognizing you, your country, your language preferences, and to track your use of the Online Service, but not to collect your personal information. If you have a registered account with us, PocketMobile uses cookies to recognize you and to pre-fill forms to save your time. PocketMobile does not mandate cookies for you to access the Online Service, and should you not want the cookies to be used when you use the Online Service, you can set your browser to reject all cookies or to prompt you to accept or reject them.

In order to provide the Online Service and improve the content of the Online Service, PocketMobile tracks the amount of time you spend browsing the Online Service and the pages you visited. It also tracks the Uniform Resource Locator (URL) click streams you use when navigating through the Online Service. The Online Service does recognize your domain name and may collect your MAC address, IP address or other persistent / non-persistent identifier and information on your operating system in connection with your use of the Online Service. PocketMobile also collects information on how you interact with the Online Service.

Many web browsers present you with the option to prevent cookies provided by third parties. If enabled, the web browser will only allow cookies to be saved by the web service you are currently accessing. This option is accessible through the web browser’s settings. Note that this option will prevent all third-party cookies from functioning.

You can erase your web browser’s cookie cache through the web browser’s settings. Erasing a cookie will delete the unique identifier stored inside the browser cache, along with the web usage profile attached thereto. Erasing the cookie cache will not prevent the storage of new cookies in the future.

Does PocketMobile share personal information?

PocketMobile relies on other companies for a variety of reasons. We work with companies that specialize in the areas of providing software solutions or supporting our business processes. Some of these companies may have access to your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.

PocketMobile may also share your personal information:

  • Within other companies of the PocketMobile group of companies for the same purposes as described in this privacy notice;
  • With contractors or agencies hired to deliver PocketMobile marketing programs on behalf of PocketMobile.
  • With our resellers or other authorized sales partners for the purpose of following up on your requests or marketing communications;
  • In legal proceedings in which we are a party or a third party, in compliance with lawful requests;
  • When we believe in good faith that the disclosure is necessary to protect ourselves against fraud, for reasons of cyber defense, or otherwise protect the property and safety of PocketMobile, our customers and users;
  • If a company buys us or merges with us or we sell part of our business and transfer customer information as part of this business;
  • When you agree to the sharing.

Is my personal information secure?

We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and PocketMobile cannot ensure or warrant the security of your personal information.

Where does PocketMobile store my personal information?

Your personal information and files are stored on PocketMobile servers and the servers of companies we hire to provide services to us. Your personal information may be transferred across national borders because we have servers located worldwide, and because the companies we hire to help us run our business are located in different countries around the world.

How can I review or update my personal information or close my account with PocketMobile?

Under the law of some countries, you may have the right to access the information PocketMobile holds about you, correct mistakes in that information, update your preferences, and to delete personal information. Our website allows you to edit your personal information by accessing “my account,” “my profile,” or a similar feature of the website. Likewise, you can delete files or photos you have stored on our website by logging in and using the delete functions available.

You may also manage your preferences with regards to marketing communications, or unsubscribe from receiving marketing communications at any time.

To request that we remove your email address from our marketing database, deactivate your PocketMobile account, or provide you a copy of your personal information, please email your request to privacy@PocketMobile.se. Please note that we need to retain certain information about you for legal and internal business reasons, such as fraud prevention.

Will PocketMobile market to me?

PocketMobile gives you choices regarding our marketing practices. If you have consented that we directly market to you by email, phone or mail, we do want to make the message as relevant as possible for you. Please let us know if you no longer want to receive messages from us. If you are a business customer and have consented to our resellers and authorized sales partners sending you marketing communications, we will make the required information available to the relevant channel partner. We will not make consumer data available to third parties.

Who can I contact with questions or concerns?

If you have a privacy question or concern, please email us at privacy@pocketmobile.se.