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DHL Sweden extends their Service Point delivery with guiding maps to enhance Customer Experience

DHL Sweden extends their Service Point delivery with guiding maps to enhance Customer Experience

In order to simplify for consumers to locate their closest Service Point, to receive or send parcels – DHL has extended their tracking and delivery system with a new map tool in their tracking system, PreCom. The tool is delivered by PocketMobile. DHL’s customers will benefit from enhanced service quality.

How to Measure Customer Satisfaction During Service Delivery

How to Measure Customer Satisfaction During Service Delivery

According to a survey 80% of companies maintained that they extend “superior” customer service, but only a dismal 8% of their customers agreed with that estimation. We take a closer look at effective methods businesses can employ to determine consumer satisfaction levels along with various touch points in their customer journey and build a smoother experience for their customers.