In order to simplify for consumers to locate their closest Service Point, to receive or send parcels – DHL has extended their tracking and delivery system with a new map tool in their tracking system, PreCom. The tool is delivered by PocketMobile. DHL’s customers will benefit from enhanced service quality.
How food and non-food retailers enhanced their customer interaction by adopting an omnichannel model, and why logistics plays a vital role in delivering instant customer gratification.
With disruptions in conventional retailing, this is how companies can embrace omnichannel and e-commerce retailing to efficiently cater to a new age of customer impatience and demands.
What is logistics flexibility and why it is one of the most essential factors in creating a better customer service experience, which companies can employ to enhance their customer journey.
Value-added services can transform customer experience from bad to good – but only when done right. Here is a list of values which customers find pleasant and which they don’t.
According to a survey 80% of companies maintained that they extend “superior” customer service, but only a dismal 8% of their customers agreed with that estimation. We take a closer look at effective methods businesses can employ to determine consumer satisfaction levels along with various touch points in their customer journey and build a smoother experience for their customers.
Digital transformation, analytics and big data – the game changers for the supply chain industry. It can help enhance customer experience and impact the bottom line…
With increasing competition in every retail section, the success of a company boils down largely to customer satisfaction. Customer Experience Management is driven by a company’s need for differentiation, improved market performance and better financial performance.