How food and non-food retailers enhanced their customer interaction by adopting an omnichannel model, and why logistics plays a vital role in delivering instant customer gratification.
With disruptions in conventional retailing, this is how companies can embrace omnichannel and e-commerce retailing to efficiently cater to a new age of customer impatience and demands.
What is logistics flexibility and why it is one of the most essential factors in creating a better customer service experience, which companies can employ to enhance their customer journey.
Value-added services can transform customer experience from bad to good – but only when done right. Here is a list of values which customers find pleasant and which they don’t.
According to a survey 80% of companies maintained that they extend “superior” customer service, but only a dismal 8% of their customers agreed with that estimation. We take a closer look at effective methods businesses can employ to determine consumer satisfaction levels along with various touch points in their customer journey and build a smoother experience for their customers.
Digital transformation, analytics and big data – the game changers for the supply chain industry. It can help enhance customer experience and impact the bottom line…
With increasing competition in every retail section, the success of a company boils down largely to customer satisfaction. Customer Experience Management is driven by a company’s need for differentiation, improved market performance and better financial performance.
An overwhelming amount of holiday purchase returns are becoming a serious problem for the retail industry. Holiday returns can severely impair your profits, if not understood and dealt with. This article delves into the details of the holiday returns problem and what you should focus on to fix it.