With a market share of 44% of the American e-commerce market in 2017, the founder, chairman and CEO of Amazon, Jeff Bezos, has dethroned Microsoft founder, Bill Gates, as one of the richest men in the world. This is not entirely surprising considering how fast his company has grown since it was founded.
With the ongoing commoditization of security and guarding services, guarding companies must increase productivity to be able to deliver more at a lower cost. One obvious opportunity is to consolidate resources by using a role-based system. This would involve optimizing the roles of alarm central workers, patrol guards, response guards, static and retail guards, and service and alarm installation technicians. With a mobile workflow tool that allows for direct access to important information sources, individuals in such roles can carry out many tasks on-site instead of waiting until they get back to the office. This capability improves efficiency and increases customer satisfaction.