Living in a sharing economy, on-demand services have driven the 21st-century lifestyle. We want services that can provide us with what we want, as soon as possible and exactly the way we want it. Ten or fifteen years ago, many of the services that we have today would have seemed absurd.
With the ongoing commoditization of security and guarding services, guarding companies must increase productivity to be able to deliver more at a lower cost. One obvious opportunity is to consolidate resources by using a role-based system. This would involve optimizing the roles of alarm central workers, patrol guards, response guards, static and retail guards, and service and alarm installation technicians. With a mobile workflow tool that allows for direct access to important information sources, individuals in such roles can carry out many tasks on-site instead of waiting until they get back to the office. This capability improves efficiency and increases customer satisfaction.