Living in a sharing economy, on-demand services have driven the 21st-century lifestyle. We want services that can provide us with what we want, as soon as possible and exactly the way we want it. Ten or fifteen years ago, many of the services that we have today would have seemed absurd.
Service and support are becoming increasingly important parts of many products. With a mobile workflow tool, tasks and assignments can be easily dispatched to the best suited engineers. In the order of dispatch, the engineers receive detailed object instructions, as well as information about the customer and the problem to solve. On-site, they can fetch specific work instructions as well as locate the nearest spare part. Their work can also be documented using their mobile device camera. Once the assignment is completed, they just need to press a button to initiate invoicing. The whole process is optimized and managed with help from the Guided Workflows.