With a market share of 44% of the American e-commerce market in 2017, the founder, chairman and CEO of Amazon, Jeff Bezos, has dethroned Microsoft founder, Bill Gates, as one of the richest men in the world. This is not entirely surprising considering how fast his company has grown since it was founded.
Service and support are becoming increasingly important parts of many products. With a mobile workflow tool, tasks and assignments can be easily dispatched to the best suited engineers. In the order of dispatch, the engineers receive detailed object instructions, as well as information about the customer and the problem to solve. On-site, they can fetch specific work instructions as well as locate the nearest spare part. Their work can also be documented using their mobile device camera. Once the assignment is completed, they just need to press a button to initiate invoicing. The whole process is optimized and managed with help from the Guided Workflows.