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FIELD SERVICES

Intelligent execution solutions

WE ENABLE FIELD SERVICE EXCELLENCE

Workflow digitalization - a game changer

Service and support are becoming increasingly important parts of many products. With a mobile workflow tool, tasks and assignments can be easily dispatched to the best suited engineers. In the order of dispatch, the engineers receive detailed object instructions, as well as information about the customer and the problem to solve. On-site, they can fetch specific work instructions as well as locate the nearest spare part. Their work can also be documented using their mobile device camera. Once the assignment is completed, they just need to press a button to initiate invoicing. The whole process is optimized and managed with help from the Guided Workflows.

DEMANDS OF TOMORROW

Besides optimizing current business processes, there are major business opportunities for new services. An example would be customized assignments and extended documentation via camera. New workflow steps, checklists, customer requirements must also be handled. This requires easily configurable tools.

EFFICIENT USE OF RESOURCES

Another or opportunity is to efficiently use existing resources. Most companies have made significant investments in business support systems. Often these systems and processes are so tightly connected with your operation that you can’t even think of changing them. The solution is to leverage them instead.

UPGRADE

Elevate your customer experience

OPTIMIZE

Boost operational performance

MONETIZE

Create new values with added services

PRECOM SERVICE

PreCom Service is an enterprise-class mobile workflow software suite that is specially designed for field service activities. It is a solution that efficiently handles all workflows and business processes related to field service activities. It offers seamless integration with your existing back-end. Its uniqueness is its high adaptability, enabling it to support advanced business processes as well as provide for the rapid creation of innovative services.

KEY FEATURES

PreCom - a next generation logistics execution tool

ADAPTABLE

A common challenge with IT- and workflow tools are their limited ability to fit with existing business process. PreCom offers high possibilities for configuration and extensions to efficiently address this need.

3RD PARTY TOOLS-READY

There are multiple companies providing smart IT-tools for different purposes. Through smart interfaces, PreCom can incorporate your favourite apps and provide a seamless experience.

PARTNER DEVELOPMENT

PreCom is prepared to be further extended by PocketMobile consultancy department, your inhouse IT-department or your preferred IT- partner or system integrator.

USER FRIENDLY

IT-tools shall ultimately be possible to use without specific training. When designing PreCom, a lot of emphasis has been place on UI design.

Proven by 200 000 users - In more than 25 countries

PROVEN BY CUSTOMERS

PocketMobile and PreCom are proven and has helped customers with efficient workforce solutions for almost twenty years. Today, their system and solutions are used in over 25 countries with 200 000 users.

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DOWNLOADS & RESOURCES

In our resource centre you will find selected downloads, documents and customer cases

WHITE PAPERS
PRODUCT SHEETS
VIDEOS
CUSTOMER CASES
INSIGHT AND TRENDS