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Customer Experience Management in E-Commerce Deliveries

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With increasing competition in every retail section, the success of a company boils down largely to customer satisfaction. Customer Experience Management is driven by a company’s need for differentiation, improved market performance and better financial performance.

Help! They are Coming Back! The Massive Volumes of Returns After the Holidays

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An overwhelming amount of holiday purchase returns are becoming a serious problem for the retail industry. Holiday returns can severely impair your profits, if not understood and dealt with. This article delves into the details of the holiday returns problem and what you should focus on to fix it.

Examples of Modern Return Management

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Wondering how top brands are optimizing their return management? By optimizing your returns management, you can not only save money but generate more revenue by engaging customers longer. This article describes return management best practices and examples to use for inspiration.

The next home deliveries returns and pickups

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In the digital era, technology solutions may be the only way ahead to strengthen the supply chain and reverse logistics, track consumer behavior while making intelligent business decisions.

New customer demands for advanced returns

Blog post

In the digital era, technology solutions may be the only way ahead to strengthen the supply chain and reverse logistics, track consumer behavior while making intelligent business decisions.

What are the KPI:s for reverse logistics?

Blog post

Returns are a serious retail problem, costing retailers billions of dollars. Choosing a returns process that suits your business will help you to drive sales, keep the customers happy and increase the bottom line.

What Return Strategy Should You Choose?

Blog post

Returns are a serious retail problem, costing retailers billions of dollars. Choosing a returns process that suits your business will help you to drive sales, keep the customers happy and increase the bottom line.