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Success for PreCom in USA

Blog post

PRESS RELEASE. Success in USA for PreCom from PocketMobile, a part of the solution when MDI Selects Trimble SmartDelivery to Enhance Final Mile Distribution.

How to Measure Customer Satisfaction During Service Delivery

Blog post

According to a survey 80% of companies maintained that they extend “superior” customer service, but only a dismal 8% of their customers agreed with that estimation. We take a closer look at effective methods businesses can employ to determine consumer satisfaction levels along with various touch points in their customer journey and build a smoother experience for their customers.

Customer Experience Management in E-Commerce Deliveries

Blog post

With increasing competition in every retail section, the success of a company boils down largely to customer satisfaction. Customer Experience Management is driven by a company’s need for differentiation, improved market performance and better financial performance.