Spurred by fast-growing interest in e-commerce shopping, last mile logistics and transportation are flourishing worldwide. However, driver shortages make it difficult for many logistic companies to meet growing demand. What can modern IT offer to mitigate this problem?
Service and support are becoming increasingly important parts of many products. With a mobile workflow tool, tasks and assignments can be easily dispatched to the best suited engineers. In the order of dispatch, the engineers receive detailed object instructions, as well as information about the customer and the problem to solve. On-site, they can fetch specific work instructions as well as locate the nearest spare part. Their work can also be documented using their mobile device camera. Once the assignment is completed, they just need to press a button to initiate invoicing. The whole process is optimized and managed with help from the Guided Workflows.